Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at contact@kbeautystore.site. Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is approved, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at contact@kbeautystore.site.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it appropriately.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (including beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about whether your specific item is eligible for return, please contact us.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return has been approved, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Regardless of the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As stated above, the item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Please note that, under applicable EU consumer protection rules, certain exceptions may apply, including sealed goods that are not suitable for return for health or hygiene reasons once the seal has been opened.

Refunds

We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@kbeautystore.site.

Personal Care & Hygiene Products

All of our products are personal care and beauty products. For hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, or unsealed, except where required by applicable law.

We recommend carefully reviewing the product description and all available product information before completing your purchase.

If your order arrives damaged or has a manufacturing defect, please contact us at contact@kbeautystore.site within 7 days of receiving your order, and we will assess the situation and determine the appropriate solution.